What are my assessments for?
This is different from one Association to the next. Your association’s
governing documents explain in detail what both you and your Association
are responsible for. Your assessments are generally used to pay for
the common areas of the association that everyone enjoys. Many people
do not realize that within a covenant protected community the association
can be responsible for paying for the private utilities such as street
lights and roads; the amenities the association has to offer; insurance;
landscaping of the common grounds among other things such as social
events in the community. The assessments are what keep the association
Are my assessments mandatory?
In most cases, yes. Some associations do have voluntary memberships but
most do not. This information will be covered in your covenants. If
you have a mandatory membership association then you are required
to pay your association assessments. Failure to pay your assessments
could lead to late fees, collections, liens filed on your property,
What do I do if I am going to be late paying my assessment?
Every association has different rules and regulations on paying assessments
based upon their covenants. Many associations charge late fees if
the assessments are not paid on time because the association needs
to be able to pay their bills on time. If you are going to be late
paying your assessment you must
contact our office
to speak to your
association manager to discuss it.
Can I set-up a payment plan for my assessments?
The answer to this question varies. Again, each association is different
based upon the covenants. Some associations leave the discretion up
to the Board of Directors. If you would like to look into setting
up a payment plan you must contact your association’s manager in writing.
You must provide a letter to the community manager stating the reason
for a payment plan, the payment amount and a pay off date. You can
either e-mail or mail this letter to your manager. The manager will
review the letter and send it to the board to review and approve.
Can I pay my assessment over the phone?
No, at this time we do not accept payments over the phone. You can mail
a check or pay online
Can I pay my assessment online? Is there a fee to do so?
Yes, you can pay your assessment online through your
There is no fee for using the checking account payment option however
there is a small fee for credit card transactions. If you do not have
an account, the
is very easy. For more information
on how to use your online account please read our
*Please note: we do not accept VISA payments*
How long does it take for an online payment to show up on my account?
Online payments show up immediately after the payment is made to the account.
Do I have to pay my assessments online or can I pay with a check or cash?
You do not have to pay your assessments online. You are welcome to mail
in a check or money order, however we do NOT accept cash.
What information do I need to include on my check?
How you fill out your check for your assessments is very important. Your
check MUST be made out to your association NOT Tolley Community Management.
You also must include your account number on the check, as well.
Do I mail my assessments to your office?
No. Your assessments should be mailed to:
- Your Association’s Name
- C/O Tolley Community Management
- PO Box 1088
- Commerce, GA 30529
How can I find out what my account balance is?
Your account balance and transaction history are available in your homeowner
account. In your
you will have access to your
account information, as well as, important information about your
association. If you have any questions about the information in your
account please feel free to call our office at 770-517-1761.
What is an ACC Request?
o ACC stands for Architectural Control Committee. When you live in a covenant protected community you must get approval before making large changes to the exterior of your home because this affects the flow of the community and can affect property values. As a general rule of thumb, if it’s on the exterior of the home you should get approval before making changes. Without getting approval for these changes you could get fined or be forced to change it back and we do not want to see that. Please visit your online homeowner account for more information on how to fill out the ACC request form properly. (Please note: all ACC requests must include the association name and must be filled out completely before it can be reviewed). Please call our office if you have any questions about how to submit an ACC Request.
How do I submit an ACC request?
You can fill out an ACC Request online through your homeowner account. If you prefer to do it by hand, once your request form has been filed out in its’ entirety, you can either e-mail the form and drawings to your community manager, fax, or mail your completed form to:
- Tolley Community Management
- Attn: your manager’s name
- 8295 Highway 92
- Woodstock, GA 30189
- Fax: 770-517-1661
Where can I find a copy of the covenants?
A copy of the covenants should have been provided to you after you closed
on your home. If you do not have a copy, you can log into your
to find this information. The documents for your association
are located under the document section along the left side in your
How can I find out what the association covers and what the amenities are?
This information will be covered in your
be viewed in your homeowner account. If you have any questions about
your documents please feel free to contact your community manager.
I don’t have a key to our pool, how can I get one?
Check with your community’s website and/or manager. Sometimes there are
requirements such as being current on your account.
I want to rent out my house, can I do that?
This information varies from association to association. Some associations
have a cap on the number of homes that are allowed to be tenant occupied
at any given time. It’s important that you read your association documents
to find out the policies and procedures for your particular association.
If approval is required prior to renting, contact your community manager.
How do I become a board member?
This depends on your community’s documents. Generally, once per year,
prior to the association’s annual meeting you will receive a letter
in the mail that will give you important information about the upcoming
annual meeting. Attached to this letter will be a nomination application
where you nominate yourself or someone you know to be on the board
of directors. At the annual meeting the homeowners will be able to
vote on the volunteers who are running for the board.
How do I report a violation or issue in our community? Is it confidential?
To report an issue or violation in your community please contact your
community manager by email. You may call the office to report the
violation if it needs IMMEDIATE attention. Your manager will note
the violation and will look into it. This information is very confidential.
My association receives a community newsletter. Can I advertise my business in it?
The company that creates the association newsletters is always looking
for businesses who would be interested in advertising. The advertising
fee helps the association to be able to provide this service to its
residents. For more information contact our office.
I have a closing request, where do I send it to?
What is the turnaround time for a closing letter to be completed?
Typically it takes 2-3 business days to complete a closing request. If
you have any questions regarding the status of a closing letter please
call us at 770-517-1761.
I would like to become a vendor for your company, what information do you need?
We require that all vendors be properly licensed and insured. Before allowing
a new vendor to work with us we must have a certificate of insurance
sent over directly from the insurance company. Please make sure the
insurance certificate is made out to Tolley Community Management.
Do you pay vendors electronically? What information do you need?
o We do have the capability to pay our vendors electronically. There is no need to wait for a check; we can send it to your bank account allowing the funds to be available quicker. Please contact our Accounting Department for more information.
- Backyard Realty Group LLC/Tolley Community Management
- Attn: Accounts Payable
- 8295 Highway 92
- Woodstock, GA 30189
- Fax: 770-517-1761